Paul Millen is not enjoying our support

Support is not our strongest side. Having grown rather quickly from a one-man operation, we obviously have no idea how to deal with the level of emails we get, and that sucks bad.

Turns out in this case that he had forgotten his username, something that wouldn’t happen if we sent out proper confirmation emails.. or if the email hadn’t gotten missed repeatedly several times by several people.

I’m sorry about this, and about the current support situation. We will shape up our support routines.

posted 13 years ago